Terms & Conditions
By making a booking you are agreeing to the following terms and conditions:
Payments can be made via bank transfer or cheque.
A refundable security deposit of £100 is payable along with the balance when due. It will be refunded minus any deductions for breakages or additional cleaning costs within a week of your departure.
Guests should notify us of any cancellations immediately by phone, text or email. We will do our very best to re-let the accommodation and if we are able to we will reimburse the guests (minus deposit). If we are not able to re-let the guest remains liable for the whole amount. We do advise that you take out a separate holiday cancellation insurance.
Except where short breaks have been agreed, The Shippen operates a Saturday changeover day commencing at 4:30pm, The Old Dairy operates a Friday changeover day commencing at 3pm. Guests are requested to vacate the accommodation by 10am on the day of departure.
Both The Old Dairy and The Shippen are no smoking properties.
All linen, towels (except beach towels), heating, electricity, water, initial supply of stove fuel and complimentary wi-fi are included in the the rental fee.
The number of persons occupying a property must not exceed the maximum number stipulated in the property details or as agreed at the time of booking.
Dogs must not be left alone in the properties without our consent and must be free from fleas and parasites.
It may be necessary for us to gain access to the property during your holiday for essential repairs or maintenance - we will liase with you to minimise any disruption to your holiday.